Ongoing care from someone who knows your systems.
Updates, monitoring and steady improvements for the software and systems you rely on, with clear scope, one support channel and a reply within one business day.
What you can expect
- One support channel, one person
- A reply within one business day
- A defined amount of help each month
Does this sound like you?
Tick anything that's true today.
Your result updates as you go.
Steady care for what you rely on
A defined amount of help each month, weekday business hours, and one place to ask.
Updates & security patches
Software, libraries and plugins kept current and safe.
Monitoring & alerts
We hear about problems before your customers do.
Backups & restore checks
Backups that are tested, not just assumed.
Small improvements
The list of small changes, actually getting done.
Hosting management
Accounts, hosting and costs looked after, in your name or ours.
Clear reporting
A short summary of what was done and what's coming up.
Start with a clear picture of what you have
Onboarding makes sure we can look after your systems properly from the first day.
Care Onboarding
A one-time setup that answers: what do we have, and what does it need each month?
- A review of your software and hosting
- Access, documentation and accounts set up
- Monitoring and backups confirmed
- An agreed monthly scope
- A walkthrough call and your first report
From "who looks after this?" to steady care
Every engagement starts with a conversation, and you decide at each step whether to keep going.
Talk it through
Tell us what you have and what worries you. We'll tell you honestly what it needs.
Onboarding
We review, document and set up monitoring and backups.
Ongoing care
Updates, monitoring and small changes within an agreed scope.
Bigger improvements
Larger work is quoted separately when you want it.
Common questions
Is support available 24/7?
No. Care plans cover weekday business hours, through one support channel, with a reply within one business day. Urgent after-hours help is available only by prior agreement.
Can you look after software you didn't build?
Yes. Onboarding starts with a review so we both know what we're taking on.
What's included each month?
A defined amount of time for updates, monitoring, backups and small changes. Bigger work is scoped and quoted separately.
Do we have to sign a long contract?
[Plan terms to be confirmed.] The goal is simple, clearly scoped plans you can adjust as your needs change.
How much does it cost?
The first call is free. Onboarding is a fixed price, and the monthly plan is quoted once we know what you have.
Tell us what needs looking after
A free 30-minute call. We'll learn what you rely on, tell you honestly what it needs, and suggest a sensible next step.
- Understand your problem and goals
- An honest read on fit
- A suggested next step
- Code or security audits
- Architecture reviews
- Implementation plans
Prefer email? Write to [email protected] and we'll reply within one business day.